We answer messages and emails in the order they are received andrespondpromptly. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's only sometimes possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can correct (s) on your package before it departs.

There's no guarantee we can make it, especially once it leaves our warehouse, but we’ll do everything we can!

We ship quickly: expect an average of 5 to 7 business days, with tracking available at every step.

Yes, we offer free shipping on all orders over $50 (or during special promotions)

Once your order ships, you’ll receive a tracking number by email so you can follow it every step of the way.

Often, tracking numbers will onlyfunctionon domestic orders. If your tracking numberdoesn't work, please let us know so we can ensure your items were shipped correctly.

If you’re not 100% satisfied, you can return your product within 30 days for a full refund—no hassle, no questions asked.

Credit card, PayPal, and other secure solutions. All your transactions are protected.

You will immediately receive a confirmation email, followed by a tracking number once your order is shipped.

Our customer service team is available by email 7 days a week to support you before and after your purchase.

We will cover defective products. However, you must pay the actual return delivery cost for any other returns (including customer remorse).

For more information, please contact
support@amberandmax.com